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Telecommunications 2018-01-05T15:17:46+00:00
Solutions for Telecommunications

AnalanceTM pushing for performance.

With Analance™, decisions-makers monitor, and take quick and timely actions based on, insights and forecasted trends. With competitive pressures, rapid technology shifts and changing consumer demand, Analance™ helps increase revenue by meeting user needs with improved network performance and assured service.

AnalanceTM solutions across an enterprise:

AnalanceTM Real Cases Scenarios

Predict and Prevent Customer Churn

Customer retention is as important as customer acquisitions. Often, businesses fail to retain existing customers that they invested time and money to acquire due to lack of visibility into a customer’s journey. Identify why customers leave with Analance™ and target churn at its source. Strategize, keep customers happy and work on improving customer relationships.

churn analysis dashboard
churn analysis dashboard
service assurance dashboard

Enhance Service Assurance

Identify network and service anomalies, optimize performance, and improve processes with meaningful insights derived with Analance™. Ensure services meet predefined service quality levels that improve customer satisfaction and service availability and performance.

service assurance dashboard

Fraud and Threat Analysis

Battling fraud and threat is an uphill battle for communication service providers. Organizations need to adapt to changing environments to avoid revenue loss, customer service costs, customer churn and reputation damage caused by fraudulent activities. With Analance™, identify unusual network patterns visually and perform analysis on all fraudulent activities.

fraud and threat analysis dashboard
fraud and threat analysis dashboard
revenue assurance

Revenue Assurance Solution

Capture revenue for all services rendered by Communications Service Providers (CSP) accurately by identifying and examining potential leakage points in networks and customer-facing systems. Correct data before it reaches billing systems to improve profitability.

revenue assurance

Channel Performance

From a single unified dashboard, extract insights about different channel partners and their performance, earnings and promotional plans rather than relying on paper based communication materials. Save costs in terms of effort and resources.

channel performance dashboard
channel performance dashboard
customer service dashboard

Customer Service

Customer services plays an important role in any organization. With Analance™, measure customer service metrics of each individual customer and benchmark them against performance objectives. Use these insights to further enhance services and improve customer satisfaction.

customer service dashboard

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