Preventing SLA Breaches
For any organization in the service industry, breaching service level agreements has a significant impact in terms of costs, customer satisfaction, and reputation. Learn how Ducen, through the enterprise platform Analance, implemented a predictive engine to help a major Canadian Telco prevent SLA breaches from happening.
Managing Incident Volume Effectively
Providing a quick incident resolution is critical to customer success, but in order to consistently deliver, organizations must be prepared to handle a high volume of incidents. See how Ducen, through the enterprise platform Analance, built a predictive model to help a major Canadian Telco forecast incident volume for better resolution.
Network DDoS Protection and Threat Intelligence
New breeds of DDoS attacks were crippling this telco client’s network. Read about how we offered greater visibility of non-standard traffic patterns to enable proactive intervention—preventing outages and ensuring availability.
Visualize and Mitigate Cyber Threat using Threat Intelligence
Identifying the root cause to any problem is essential. Read about how we helped our telco client combine the power of cyber threat intelligence and analytics to detect and counteract cyber-attacks.
Analytics and Data Warehouse Solution
Keeping a data warehouse up to date is challenging. Read about how our solution added automation to the data transfer, data processing, and data validation processes for a national investment firm.
Integrated Flexible Pricing Solution
Being able to provide customers what they want at the right time is key to success. Read about how we enabled a large telco company to offer smart promotions on pricing and discounts for online shopping customers.
Online Solution Store
Read about how Ducen shortened the sales cycle and improved customer satisfaction with an online solution store—a self-serve portal to simplify the entire customer quoting process.
Customer Asset Management Solution
Read about how we consolidated data to provide a client with a holistic view of all its customers and access to accurate data for effective post-sales account management.
11 signs your company is ready to adopt Artificial Intelligence
When it comes to incorporating AI in your business, there are a few things you need to iron out. Use this checklist to cover all bases and determine which areas you should focus on for successful AI adoption.
An IDC case study: Deploying Analance solution – A buyer case study
This IDC Buyer Case Study describes the deployment of a new business intelligence and analytics software solution at The Pain Center of Arizona and describes the business need, technology implementation process, and lessons learned from this project.
Explore with Analance
Analance is an enterprise-class, self-serve platform that helps users derive quality insights and make accurate, data-driven decisions. Learn more about Analance’s product specifications and how it can help your organize improve business outcomes, streamline operations, boost customer satisfaction, and more. Sign up for a 30-day trial or a demo session with experts, or request a custom quote or a proof of concept—and see Analance in action.