Social Analytics 2017-10-30T20:06:28+00:00

Social Analytics and Powerful Customer Intelligence

Customer sentiments are actionable insights.

Customer sentiments captured from social media platforms like Facebook, Twitter, LinkedIn, public forums, blogs and RSS are insights into what customers are thinking, feeling and trying to express about a brand through feedback, reviews and discussions in real-time or near real-time. Tap into social data and transform it into actionable business intelligence with social analytics. Take advantage of Analance™ sentiment analysis tool built with Natural Language Processing (NLP). Our tool has the capability to judge conflicting sentiments to accurately judge a customer’s reaction.

With Social Analytics, you can:

Drive Decisions from Social Intelligence

Translate noisy social data to intelligence.


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